Facts and Figures
- Industry: International financial institution
- Contents: Conception, development and conduction of training activities
- Application: Windows and Office migration, adapting various in-house applications
- Training methods: Train-the-trainer, floorwalkers, on-site/on-the-job training
- Number of users: 60,000 participants worldwide
- Services provided by Innobrain: Training management, conception, development and conduction of various workshops, as well as process and behaviour trainings in a cross-cultural environment
- Innobrain staff: 40 Innobrain training consultants and project leaders
- Languages: German, English, French, Italian, Mandarin
- Destinations: Around the world (EMEA, APAC, NALA)
Project Description
The global financial institution moved its IT client hardware and software to the latest technology in a global-scale project.
As a part of the overall renewal of its Windows and Office environment, the company was faced with the task of providing training for about 80,000 existing users worldwide in the sense of a delta-training. All the employees had to be familiarised with the new environment, to ensure that they could work as easily and efficiently as possible with the new work environment.
The courses were offered as an on-the-job training or as a classroom training directly on the day of the migration.
Services
- Training conception and development of the contents in collaboration with the global project team
- Management of the subproject training
- Development of course scripts, trainer instructions, presentations, training material and exercises in English
- Train-the-trainer: Global assessment of trainers and migration teams, training for Innobrain trainers, local trainers and on-site migration teams. More specifically, Innobrain provided behaviour and process training (cross-cultural projects) for the migration teams.
- Performing the user trainings in Switzerland and the site companies in collaboration with local partners